FAQ

Frequently Asked Questions:

How do I place my order?

You can place your order by simply by visiting the product page, selecting a required size and then adding the product to your cart and then following next steps.

How can I pay for my order?

We accept all major credit cards ( VISA, Mastercard, American Express) and you can also pay by PayPal.

How do I track my shipment?

We’ll send you tracking information via email within 1-2 business days after your order placement. You can also access your tracking information by simply logging into your La Dôle rugs ( my account) section and then navigating to your order info.

What if there is an error with my order? (payment issue or wrong product)

Let us know right away whenever you notice the error, you can send us an email at info@ladolerugs.ca or you can give us a call at +1 (604) 620-5324 . We’ll replace your product if the order is not shipped or you’ll be refunded for the full price of the rug once we receive the return.

How do you ship orders?

We ship our orders by UPS Standard. Your product will usually arrive within 6-10 business days in US & Canada.

Can I return my rug?

Of course! you can return our products within 30-days of online purchase or 15-days of in-store purchase. You can return it for a refund we will refund on the full price of the rug.

How can I return my rug?

You can give us a call at +1 (604) 620-5324  or email us at info@ladolerugs.ca and we’ll take care of the rest.

Are your product images accurate?

All the pictures of our rugs are taken using professional set-up to recreate daylight. We work hard to display the look and feel of rugs using pictures. But due to the difference of monitor colors, some area rugs colors may vary slightly. Please refer to the product title or description for more details about the product.

Are the rug sizes accurate?

All rug sizes are approximate and it takes few days for the rug to take it’s actual shape and size when it’s freshly rolled out.

What are these dents on my new rug?

These are pressure marks which are there because of packaging but due to the organic nature of rug’s pile, there is always a good chance that these creases will come out within few weeks.  You can try few things to get rid of these marks/ dents:

  • Reverse roll the rug: This is one of the easiest ways to get rid of rug dents or pressure marks. Fold the rug in the opposite direction where ever there is a crease.
  • Place heavy furniture or weight on the carpet.
  • Wait for the rug to settle on its own; allow the rug to sit open for few weeks. It should naturally release the tension caused by hard roll or fold.
  • Place the rug outdoor under the sun in moderate temperatures. (20-30 °C).

How do I clean my area rug or carpet?

Regularly vacuum your area rug and spot clean with mild soap and water whenever required. You can refer to our rug cleaning page for more details.